Module 8: What are Macros and how to Make them

One of the ways in which Zendesk can speed up your support time on tickets is through Macros. Macros are canned responses, enabling you to quickly respond to common requests with a standard reply. You can add, edit, and remove macros by selecting Macros in the Manage tab in Zendesk.  This video tutorial will show you how to turn a ticket you’re working on into a Macro, all you need to do is select the option in the drop-down next to the submit button on an open ticket.