Module 15: When Zendesk goes down – What do you do?

Module 15:  When Zendesk goes down – What do you do?

Zendesk is very good about communicating outages and system issues.  There are several ways to get information as to the status of an issue:

• Check the system status board inside Zendesk
• Call Zendesk
• Send an email to [e-mail]
• Check the twitter account for updates under Zendesk Operations
• Agents, just log their tickets in Word or Notepad and then do tickets when it comes up again.