This video tutorial will carry on from the previous video, after we have found our contact name in Zendesk, and proceed with the process to create and complete a ticket! The scenario is from a phone call perspective; as if you have a caller on the phone and you are logging a ticket for their inquiry. It will go over each ticket field as well as the importance of what content is entered into tickets.
Pre-requisite: Module 3a and 3b
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